ONLY NOW – 20% OFF on orders over £150
Discount will be automatically applied at checkout
ONLY NOW – 20% OFF on orders over £150
Discount will be automatically applied at checkout
Please read before ordering
Quotes offered are only valid for 14 days from the date of issue or from the date of the email/message, after which time contact us for new pricing. Once the invoice has been sent it will remain active for 7 days. After you’ve made an order your prices stay frozen until the order has been completed.
We always seek to list products with the most competitive prices (all prices are in UK Pounds Sterling). However, we reserve the right to change displayed prices at any time.
Minimum order quantity is 10 unless you want to reorder extras after receiving your original order. For extra invites under 10 we have a set flat rate per invitation plus postage fee.
All prices include p&p (except reordered extras).
We reserve the right to end promotions early. In the event that two offers are running simultaneously, they cannot be combined.
UK
We post all orders with 1st Class Signed For or RM24 service (with delivery time 1-2 working days* from dispatch date) and Parcelforce24 or DPD (next day delivery*) for Table Plans.
Postage and packaging is FREE within UK (except reordered extras).
*Please note that time frames above are from date of dispatch.
INTERNATIONAL SHIPPING
We dispatch international orders by Royal Mail International Tracked & Signed service.
Please be aware that additional charges through your country’s tax may be applied. Additional charges for customs clearance must be borne by you; unfortunately, we have no control over these charges and cannot predict what they may be. We are unable to reimburse any costs incurred regardless of the circumstances.
Contact us for individual cost of delivery abroad.
We accept payments by PayPal and bank transfer. PayPal invoice can be paid by debit or credit card without PayPal account. Once the invoice has been sent it will remain active for 7 days.
We start working on your order after we receive full payment.
DEPOSIT OPTION
Unfortunately we don’t take deposits, full payment must be made up front.
Although, it is possible to spread the cost with Klarna payment plan. Let us know if you’re interested so we can guide you through the process.
All our products are handmade, cut, stuck and put together by hand. They are therefore never 100% uniform.
COLOURS
Although we try our best to show you colours we offer, actual shades may vary on different screen monitors. In addition, shade variations occasionally occur in different stock batches.
DESIGN
Designs are copyright of LaLaCard. You, or a third party, cannot copy or reproduce designs in any part or way.
Designs that feature small parts and decorations are not suitable for children.
You can split your order into 2 different wording – full day & evening only invitations OR invites in English & in any other language. There is an extra charge for an additional wording within the order (i.e. third language etc.). Please contact us for a full quote before you place an order.
Samples give you an idea of the print quality, size, colours etc. for you to check our invitations first-hand.
Our samples are pre-printed, so only come with random wording details. However it will be made in your chosen colours. If after seeing the sample you decide to order your wedding stationery with us then following the purchase of your invites you will receive a digital preview of your wording so any changes will be possible before printing.
We highly recommend to order sample before placing an order to ensure you are completely happy with the quality and appearance of our invitations.
You can order additional invitations anytime you want. However, we cannot guarantee the previous prices and we won’t be able to honour any discounts and bonuses added to original order.
LaLaCard has a flat fee per invite when ordering under 10 extra invitations, plus postage.
Waiting time is the same as for a normal order, so keep in mind it might take 2-3 weeks to get these.
Due to the custom nature of our stationery, we offer:
FULL REPRINT
on our cost (including postage; we will also refund the return postage cost) if:
– the product is damaged or broken when first taken from its packaging (you must attach digital photos of the damage) – we offer replacement of damaged products. Refunds will only be offered where we cannot provide a replacement product.
– production error happened unnoticeably (faulty print work such as blurred lettering, insufficient ink application or incorrect hand assembly)
– the layout / product wording is different from the latest digital proof that you approved (including typos)
PARTIAL REFUND OR REPRINT if:
– the quantity of the products delivered is lower than ordered and paid for, then we will create and deliver the balance.
– you approved a draft that has textual error – we offer reprint or order remake at lower cost – you have changed your mind about the product or have ordered incorrect numbers (after the order has been started and before it has been completed)
To be eligible for refund or reprint you must first return the defective product to us.
NO REFUNDS if:
– you have changed your mind about the product or have ordered incorrect numbers (after receiving your order)
– the event was cancelled or changed after the order was already made
– you made errors in spelling or text and confirmed the draft with those errors
– the colour you receive is slightly (not more than 20%) different from the one you’ve ordered (we strongly recommend ordering a sample first)
You have 14 days to notify us of an issue regarding a delivery. Please open and inspect your invitations in detail and notify us immediately if there are any issues. Claims outside of the 14 days’ period will not be considered.
If there is a problem with your order please contact us as soon as possible. Your satisfaction is very important to us and we will try to solve the problem immediately if possible.
We highly recommend all customers order samples of our invitations before placing an order to ensure you are completely happy with the quality and appearance of our invitations.
Refunds can take up to 5 business days depending on your payment methods.
You have statutory rights against us and any warranty applicable to an item is additional to those rights. You can also obtain free legal advice on your statutory rights in relation to faulty or misdescribed goods from Trading Standards (via Citizens Advice Consumer Service) or your local Citizens Advice Bureau.
You can cancel your order within 24 hours of purchase (or until we start to work on your proof) – a full refund will be given in this instance.
If you want to cancel your order after receiving first proof, there is a 25% cancellation fee. Cancellation is only available until you approve the digital proofs.
PACKAGE CANCELLATION
If you need to cancel the rest of your package after receiving some part of it, we will recount the quote and subtract the value of sent products (without any discounts). Depending on the work done at the time of cancellation, we will keep 25% of its value as a cancellation fee, or we will refund you the whole quote if you haven’t receive a proof yet.
Package cancellation available only until 60 days before the wedding date, regardless of any proofs received.
We will only contact you in regards to your order, we do not send marketing emails, or share your details with third parties.
We use photographs of completed orders to promote our business. Personal and identifying features (such as addresses and phone numbers) will be concealed on our photographs to protect your identity. Check our Privacy Policy if you have any questions about how we keep/use your personal data.
We may photograph items from your order for website and promotional use. Personal and identifying features (such as addresses and phone numbers) will be concealed on our photographs to protect your identity.
If you do not wish for your stationery to be photographed this is not a problem but you must notify us before confirming your order.